July 14, 2011: C.O.P.S. Monitoring Maintains Alarm Response Times Through Hurricane Irene
Despite experiencing more than double normal alarm traffic levels resulting from the near direct hit from Hurricane Irene, C.O.P.S. Monitoring, headquartered in Williamstown, New Jersey, weathered the storm maintaining a 17.4 second response time to high priority alarms. “Irene’s unusual path taught us that it’s hard to predict when and where natural disasters will strike,” stated Jim McMullen, President and COO of C.O.P.S. Monitoring. “Disasters can occur anywhere, and no single location is immune to conditions that can severely affect signal traffic and a central station’s ability to respond to them. We believe our commitment to reliability demands that we are prepared for the unexpected.”
C.O.P.S. Monitoring actively distributes alarm traffic between its four 24/7 interconnected central stations in New Jersey, Florida, Arizona, and Tennessee. When conditions affect one central station, C.O.P.S. compensates for the increased alarm traffic and staffing complications by overstaffing their other strategically located UL-Listed facilities. By leveraging their resources in this way, C.O.P.S. helps to ensure consistently high quality response times even during the worst conditions.