On June 24, 2011, COPS Monitoring, headquartered in Williamstown, New Jersey, opened their fourth central station in Nashville, Tennessee. “We’re excited to launch locally in Tennessee,” stated Jim McMullen, President and COO of COPS Monitoring. “Nashville will make a great home for COPS. Because Tennessee borders eight key states and is in very close proximity to three others, our new site will allow us to connect even better with Dealers in this region by expanding our “Hometown” presence. The addition of our Nashville central station also further strengthens our already high levels of redundancy and reliability.”
McMullen also hinted that this would not be the last central added to the COPS Network, which also includes 24/7 UL-Listed central stations in New Jersey, Florida, and Arizona. Today, each central station is actively load-sharing – which means that every dispatcher contributes by handling alarm traffic for the entire company – thus improving its overall quality of service and response time.
All of the dispatchers at the COPS Monitoring’s Nashville central station are CSAA Five Diamond Certified. COPS also has plans to have the central station Five Diamond Certified upon the completion of the UL-Listing of their Nashville site.